General conditions
- Promo reward tickets must be booked via www.airfrance.com or www.klm.com (except for bookings for minors travelling alone or when travelling with an infant under the age of 2, in these cases bookings must be made by calling customer service).
- Promo reward tickets cannot be modified, cancelled or refunded.
- Promo reward tickets are subject to the operating airline's general conditions of carriage.
- Promo reward tickets are available for one-way and round-trip tickets paid with Miles (Promo reward tickets are not available for purchase with Miles & Cash).
- Promo reward tickets are subject to availability.
- Promo reward tickets for medium- and short-haul flights depart from or arrive in Paris or Amsterdam.
- Promo reward tickets for long haul-flights depart from or arrive in Europe, as defined by IATA as the following countries: Albania, Algeria, Armenia, Austria, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Libya, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom, West Russia.
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